.Net Ticket System

Current state: analysis

Whishlist

Core

  • Group / Branding
  • Native .NET 4.0 support

Web Interface

  • Admon web interface
  • Customer web interface
  • Agent web interface
  • Theme support
  • Windows and Custom authentication
  • Role and Group management
  • LDAP Customer information mapping
  • Multi language support
  • Multi attachment support
  • AJAX
  • Google Analytics integration

E-Mail Interface

  • EMail account to queue

Ticket

  • Suggests related ticket
  • Suggests related knowledge base
  • Comments and resolution
  • View and search ticket history
  • Follow-up
  • Advanced and fulltext ticket searching
  • Custom fields
  • Agent defined signatures
  • Tickets assigned to agent’s brand
  • Queues
  • Time logging
  • Ticket autoresponders per queue
  • Ticket queue moving
  • Ticket locking
  • Ticket priority
  • Ticket merge and split

Last edited Mar 27, 2011 at 7:04 PM by itarizin, version 7